Installation and pairing
Download the app and create an account
In this article you can read how to download the app and create your account. How to download the app and create an account Download the app from the App Store or Google Play Store. Open the app. Press "Create account". Enter your email address. Confirm your email by entering the verification code we send to you. Enter your name. EFew readersQuick start guide: TMD Chain Lock
Follow the below guide to quickly get started with your TMD Chain Lock. Install the app Download the TMD Locks app from the App Store or Google Play Store. Make sure Bluetooth and mobile data or Wi-Fi are enabled on your phone. Allow app permissions Allow Bluetooth access. Allow location access when the app requests it. Create an aFew readersPair the lock with your account
In this article you can read the requirements and instructions for how to add your lock to the app. How to start the add lock process If you don't have any locks added to your app yet, then you must press the "Add lock" button on the home screen. If you already have one or multiple locks added to your app, then you must press your currently selected lock in the top left corner of the home screen, and then press the "+" button. How to add your lock Press the lock button onFew readers
App
Find my lock
With the find my lock functionality you can see the last know location of your lock in the app. How it works The app records the last known location where you used the lock (this is not live GPS tracking). Accuracy depends on your phone’s location services at that moment. Requirements Location permissions are enabled for the app. Location services are enabled for your phone. Internet connection is necessary to see the location. How it works when you are not connFew readersShare my lock
You can share your lock with friends or family. By sharing your lock with them, they can easily open your lock with their app. How to invite someone to share your lock Open the app and press on the menu button at the top right of the home screen. Go to "Share". Press "Add". Enter the email address of the person you want to share with. Send the invitation. How to accept an invite to share a lock Download the app. Log in using the same email address that the lock wasFew readersApp permissions
In this article you can read which app permissions are needed on iOS and Android. App permissions How to enable app permissions iOS Go to Settings. Press "Apps". SelectFew readersActivity
Every action is recorded to provide you with a clear overview of what happened where and when. How to view the activity of your lock Open the app. Press the menu button in the top right of the home screen. Press "Activity". The following actions are recorded Added your lock Opened Closed Alarm armed Alarm disarmed Incorrect emergency code Security delay triggered Location By pressing on an activity you can also see the location of where that activitFew readersFirmware updates
Firmware is the built-in software that runs on your lock. Updates improve stability, fix bugs, enhance security, and can add new features. Firmware updates are installed on the lock through the app. How to see if a firmware update is available There will be a banner on the home screen of your app telling you that a new firmware version is available. You can also check this by pressing the menu button in the top right of the home screen and then pressing "Lock settings", and then "FiFew readers
Use
Battery
In this article you can read how long the battery typically lasts, where to check the battery percentage in the app, and how to know when it is time to charge. Specifications On average a full battery lasts for 6 months. Charge time from 0 to 100 percent is about 2 hours. Where to see battery percentage in the app Open the app. You can now see your battery percentage on the home screen below the lock. How to know if your battery needs charging When your battery percentFew readersEmergency code
The emergency code is a pressing sequence you perform on the lock button to open it. You can set and change the emergency code in the app. When to use the emergency code Your phone is empty. You don't have access to your phone. How to enter the emergency code on the lock Make sure your lock is closed. Make sure your lock is not connected to the app. Press and hold the lock button. Four colors will appear in sequence - one for each digit. For the first color (reFew readersAlarm behaviour
The alarm on your TMD Chain Lock is smart. It will first give a warning, it's full volume will sound. In this article you can read how the pre-alarm and full-alarm behave in detail, so you know exactly how it works. Knowing the specifics outlined in this article is not needed to effectively use the lock. This article is just there for those who are curious how the alarm works under the hood. How the alarm works in a nutshell When the lock detects movement, the pre-alarm sounds as a wFew readersTMD Chain Lock specifications
This page gives an overview of all TMD Chain Lock models. Here you can compare length, weight, price and available colors for the Mini, Regular and Long versions. Specifications common to all variantsFew readersArm and disarm the alarm
The alarm is the built-in theft protection of your TMD Chain Lock. In this article you can see how to arm the alarm, how it is triggered, and how to disarm it. How to arm the alarm when connected Close your lock. Press twice on the lock button. The lock button flashes white twice and you hear two beeps. This confirms activation. How to arm the alarm when disconnected Close your lock. When you are not connected, you can activate the alarm 30 seconds after closing.Few readersLED colors and sounds
The lock button on your TMD Chain Lock uses different colors and sounds to provide feedback on what is happening. In this article you can see an overview of all of these.Few readersOpening the lock
In this article you can read how to open your TMD Chain Lock using the lock button or via the app, and what to do if the emergency code starts instead of the lock opening. Requirements for opening You must be connected. The lock must be charged. How to open your lock with the lock button (recommended) Approach your lock. Your phone should connect to the lock automatically. The lock button turns blue for 5 seconds to indicate a successful connection. Press and hold thFew readers
Troubleshooting
No connection to the lock
When your phone can't connect to your lock, the lock might not open or respond as you expect. In this article you can see how to recognize a missing connection, the most common causes, and the steps to quickly restore the connection. Signs you are not connected The lock starts the emergency code sequence when you try to open with the lock button. The app shows that you are not connected. You are not able to disarm the alarm. Common causes The app doesn't have Bluetooth peFew readersLock is unresponsive
When your lock is unresponsive, in most cases the battery is empty. In this article you can see how to check if the battery is empty, how to get the lock working again, and when to contact support. Most likely cause When the battery is completely empty, the lock will not respond to button presses and will not accept connections. Checks to see if the battery is empty Hold the lock button. If the lock does not open and the emergency code does not start, the battery is most likelyFew readersGreen light shows, but the lock does not open
When the lock button turns green, the lock is opening. If you pull too early or too hard, the opening mechanism will get blocked and not open. This is an intentional safety feature. How to fix it Check if there is no tension on the lock chain. Wait a few seconds to let the motor reset. If you listen closely you can hear it reset. Press the lock button again until it turns green. Pull the chain gently. Do not pull hard or twist. If it did not help Contact support (https:Few readers
Insurance
How to share activity logs with your insurer
When you file an insurance claim, your insurer may ask for proof of usage of your lock. In this article you can read how to do this on iOS and Android. Include a clear screenshot(s) of: Activity events around the time of the incident. How to take screenshots iOS Open the app. On the home screen press the menu button in the top right of the home screen. Press "Activity". Scroll to the relevant point in tFew readersART 2: what it is and why insurers require it
ART is a Dutch certification from Stichting ART that rates the theft resistance of locks. Ratings run from 1 to 5 stars. ART 2 is the standard for bikes, e-bikes and cargo bikes in the Netherlands and Belgium and is accepted by insurers and the bicycle industry as a reliable security benchmark. Who's behind ART testing Stichting ART defines the security requirements and issues the official ART certification label. The practical and attack tests themselves are carried out by SKG-IKOB CertifiFew readers