Use

• Alarm behaviour

  The alarm on your TMD Chain Lock is smart. It will first give a warning, it's full volume will sound. In this article you can read how the pre-alarm and full-alarm behave in detail, so you know exactly how it works. Knowing the specifics outlined in this article is not needed to effectively use the lock. This article is just there for those who are curious how the alarm works under the hood. How the alarm works in a nutshell When the lock detects movement, the pre-alarm sounds as a wSome readers

• Opening the lock

  In this article you can read how to open your TMD Chain Lock using the lock button or via the app, and what to do if the emergency code starts instead of the lock opening. Requirements for opening You must be connected. The lock must be charged. The app must not be closed. You must keep the app open in the background and not swipe it away. How to open your lock with the lock button (recommended) Approach your lock. Your phone should connect to the lock automatically.Few readers

• TMD Chain Lock specifications

  This page gives an overview of all TMD Chain Lock models. Here you can compare length, weight, price and available colors for the Mini, Regular and Long versions. Specifications TMD Chain Lock - Mini TMD Chain Lock - Regular TMD Chain Lock - Long Length 70 cm 110 cm 160 cm Weight 1.2 kg 1.7 kg 2.1 kg Price €229 €249 €289 Color Black, Navy and Beige Black, Navy and Beige Black, Navy and Beige Specifications common to all variantsFew readers

• Arm and disarm the alarm

  The alarm is the built-in theft protection of your TMD Chain Lock. In this article you can see how to arm the alarm, how it is triggered, and how to disarm it. How to arm the alarm when connected Close your lock. Press twice on the lock button. The lock button flashes white twice and you hear two beeps. This confirms activation. How to arm the alarm when disconnected Close your lock. When you are not connected, you can activate the alarm 30 seconds after closing.Few readers

• Battery

  In this article you can read how long the battery typically lasts, where to check the battery percentage in the app, and how to know when it is time to charge. Specifications On average a full battery lasts for 9 months. Charge time from 0 to 100 percent is about 2 hours. You can charge the battery using the included charging cable, which attaches magnetically to the bottom of the lock. Where to see battery percentage in the app Open the app. You can now see your battery peFew readers

• LED colors and sounds

  The lock button on your TMD Chain Lock uses different colors and sounds to provide feedback on what is happening. In this article you can see an overview of all of these. Event LED behavior Sound Lock is opening Green light One beep Alarm is arming Two white flashes Two beeps Alarm is deactivated Red flashes, repeating in sets of three One beep Connection with lock established Blue light for 5 seconds No sound | Connection with lock lost | Two blFew readers

• Emergency code

  The emergency code is a pressing sequence you perform on the lock button to open it. You can set and change the emergency code in the app. When to use the emergency code Your phone is empty. You don't have access to your phone. How to enter the emergency code on the lock Make sure your lock is closed. Make sure your lock is not connected to the app. Press and hold the lock button. Four colors will appear in sequence - one for each digit. For the first color (reFew readers

App

• Firmware updates

  Firmware is the built-in software that runs on your lock. Updates improve stability, fix bugs, enhance security, and can add new features. Firmware updates are installed on the lock through the app. How to see if a firmware update is available There will be a banner on the home screen of your app telling you that a new firmware version is available. You can also check this by pressing the menu button in the top right of the home screen and then pressing "Lock settings", and then "FiFew readers

• Find my lock

  With the find my lock functionality you can see the last know location of your lock in the app. How it works The app records the last known location where you used the lock (this is not live GPS tracking). Accuracy depends on your phone’s location services at that moment. Requirements Location permissions are enabled for the app. Location services are enabled for your phone. Internet connection is necessary to see the location. How it works when you are not connFew readers

• App permissions

  In this article you can read which app permissions are needed on iOS and Android. App permissions Permission Why it is needed Recommended setting Bluetooth Discover and connect to your lock Enabled Location Record locations for activity Always (this also records location when the app is not in foreground) Notifications Inform you about important events Enabled How to enable app permissions iOS Go to Settings. Press "Apps". SelectFew readers

• Activity

  Every action is recorded to provide you with a clear overview of what happened where and when. How to view the activity of your lock Open the app. Press the menu button in the top right of the home screen. Press "Activity". The following actions are recorded Added your lock Opened Closed Alarm armed Alarm disarmed Incorrect emergency code Security delay triggered Location By pressing on an activity you can also see the location of where that activitFew readers

• Share my lock

  You can share your lock with friends or family. By sharing your lock with them, they can easily open your lock with their app. How to invite someone to share your lock Open the app and press on the menu button at the top right of the home screen. Go to "Share". Press "Add". Enter the email address of the person you want to share with. Send the invitation. How to accept an invite to share a lock Download the app. Log in using the same email address that the lock wasFew readers

Troubleshooting

• No connection to the lock

  When your phone can't connect to your lock, the lock might not open or respond as you expect. In this article you can see how to recognize a missing connection, the most common causes, and the steps to quickly restore the connection. Signs you are not connected The lock starts the emergency code sequence when you try to open with the lock button. The app shows that you are not connected. You are not able to disarm the alarm. Common causes The app doesn't have Bluetooth peFew readers

• Lock is unresponsive

  When your lock is unresponsive, in most cases the battery is empty. In this article you can see how to check if the battery is empty, how to get the lock working again, and when to contact support. Most likely cause When the battery is completely empty, the lock will not respond to button presses and will not accept connections. Checks to see if the battery is empty Hold the lock button. If the lock does not open and the emergency code does not start, the battery is most likelyFew readers

• Green light shows, but the lock does not open

  When the lock button turns green, the lock is opening. If you pull too early or too hard, the opening mechanism will get blocked and not open. This is an intentional safety feature. How to fix it Check if there is no tension on the lock chain. Wait a few seconds to let the motor reset. If you listen closely you can hear it reset. Press the lock button again until it turns green. Pull the chain gently. Do not pull hard or twist. If it did not help [Contact support](https:Few readers

Installation and pairing

• Pair the lock with your account

  In this article you can read the requirements and instructions for how to add your lock to the app. How to start the add lock process If you don't have any locks added to your app yet, then you must press the "Add lock" button on the home screen. If you already have one or multiple locks added to your app, then you must press your currently selected lock in the top left corner of the home screen, and then press the "+" button. How to add your lock Press the lock button onSome readers

• Download the app and create an account

  In this article you can read how to download the app and create your account. How to download the app and create an account Download the app from the App Store or Google Play Store. Open the app. Press "Create account". Enter your email address. Confirm your email by entering the verification code we send to you. Enter your name. EFew readers

• Quick start guide: TMD Chain Lock

  Follow the below guide to quickly get started with your TMD Chain Lock. Install the app Download the TMD Locks app from the App Store or Google Play Store. Make sure Bluetooth and mobile data or Wi-Fi are enabled on your phone. Allow app permissions Allow Bluetooth access. Allow location access when the app requests it. **Create an aFew readers

Insurance

• How to share activity logs with your insurer

  When you file an insurance claim, your insurer may ask for proof of usage of your lock. In this article you can read how to do this on iOS and Android. Include a clear screenshot(s) of: Activity events around the time of the incident. How to take screenshots iOS Open the app. On the home screen press the menu button in the top right of the home screen. Press "Activity". Scroll to the relevant point in tFew readers

• ART 2: what it is and why insurers require it

  ART is a Dutch certification from Stichting ART that rates the theft resistance of locks. Ratings run from 1 to 5 stars. ART 2 is the standard for bikes, e-bikes and cargo bikes in the Netherlands and Belgium and is accepted by insurers and the bicycle industry as a reliable security benchmark. Who's behind ART testing Stichting ART defines the security requirements and issues the official ART certification label. The practical and attack tests themselves are carried out by SKG-IKOB CertifiFew readers

• Is the TMD Chain Lock insurance approved?

  **Is the TMD Chain Lock insurance approved? ** The short answer is: Yes. Because the TMD Chain Lock holds an ART-2 certification, it meets the strict security requirements set by insurers for bicycle protection. Why ART-2 certification matters For most bicycle and cargo bike insurance policies, a lock with at least an ART-2 rating is the standard requirement. Without this seal of approval, insurers simply won’t pay out in the event of theft. With the TMD Chain Lock, you’reFew readers